CANCELLATION PROCESS
Creating a Cancellation Request: An appointment cancellation can be made by managing your appointment online.
Finalizing the Cancellation: After you cancel an appointment online, cancellations will take effect within 7 days of the billing period, subject to the terms of the “Fees” paragraph below.
FEES
Late Fee: Medwell Health and Wellness Centers, LLC may assess a $30.00 late fee for any payment that is 15 days past due.
Chargebacks: If a customer initiates a chargeback, Medwell Health and Wellness Centers, LLC may assess a $25.00 processing fee for each individual chargeback.
Regarding Cancelling your appointment:
Cancellation within 48 hours of your physician appointment: Medwell Health and Wellness Centers, LLC may assess a $50.00 office cancellation fee if not notified within 48 hours of the scheduled appointment date.
Regarding Scheduling your appointment:
Cancellation after 24 hours of scheduling your appointment online or by phone: Medwell Health and Wellness Centers, LLC may assess a $25.00 cancellation fee if you are not rescheduling your appointment.
Cancellation within 24 hours of scheduling your appointment: Medwell Health and Wellness Centers, LLC will not charge any fee.
BILLING DISPUTES
Each Medwell Health and Wellness Centers, LLC customer agrees to provide Medwell Health and Wellness Centers, LLC 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Medwell Health and Wellness Centers, LLC receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Medwell Health and Wellness Centers, LLC has been given a chance to resolve the issue, Medwell Health and Wellness Centers, LLC has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Medwell Health and Wellness Centers, LLC, in addition to the $25 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Medwell Health and Wellness Centers, LLC retains the right to collect on any Services or Fees that are due. Medwell Health and Wellness Centers, LLC may submit any disputed amounts to a collection agency. Once a chargeback has been received, Medwell Health and Wellness Centers LLC has the right to suspend the account until the matter is resolved. Customer agrees and consents that for any and all disputes, sole jurisdiction shall be in a court located in Pinellas County, Florida.
REFUNDS
Refunds will not be issued if your appointment is carried out and you have been seen by our physician.